Returns withoutthe runaround.
We want you to feel good about every order. Here is exactly how returns, cancellations and refunds work.
The 7-day return window.
Changed your mind? Unopened, unused skincare products in their original packaging with tamper-evident seals intact can be requested for return within 7 days of confirmed delivery. Reach out and we will walk you through it — no forms gymnastics.
Cancelling an order.
Orders can be cancelled free of charge any time before warehouse dispatch. Once a parcel is handed to our Shiprocket courier partner it cannot be intercepted in transit — you can simply refuse delivery or request a standard return when it arrives.
How a return works.
- 1
Tell us
Email or WhatsApp us with your order number and the reason — within the 7-day window.
- 2
Ship it back
We confirm the pickup details and the return address for our Indore warehouse.
- 3
We inspect
Once received, the factory seal and packaging are checked, usually within 1–2 days.
- 4
Money back
Approved refunds are issued to your original payment source.
Prepaid refunds via Razorpay.
Prepaid transactions (UPI, Debit/Credit Card, Net Banking) are refunded straight back to the original payment source via Razorpay. Once our fulfillment center verifies the returned item, the refund is processed within 5–7 business days.
Paid Cash on Delivery? Approved COD refunds are sent via UPI or bank transfer — we collect your preferred details during the return, and the same 5–7 day window applies.
Damaged or incorrect items.
If your package arrives damaged or you received an incorrect formula, notify us within 48 hours of delivery at jalhanssolis@gmail.com with unboxing photos. We will immediately arrange a replacement or a full refund.
Start a return or cancellation