Good questions makebetter routines.
Find quick answers about orders, ingredients, delivery, returns, and getting the most from your products.
01How do I choose the right routine?
Start with one cleanser, one treatment, one moisturizer, and sunscreen. Our product pages explain who each formula is for, and our care team can help you personalize the order.
02Can I use multiple active ingredients together?
Introduce one active at a time. Avoid stacking strong exfoliants with retinol in the same routine, and wear sunscreen every morning.
03When will my order arrive?
Orders usually dispatch within 1-2 business days and arrive within 3-7 business days depending on your location. You will receive tracking by email or WhatsApp.
04Is Cash on Delivery available?
Yes — COD is available on serviceable PIN codes and is confirmed at checkout. Prepaid payments run through Razorpay (UPI, cards, net banking).
05Are your products cruelty-free?
Yes. We do not test finished products or ingredients on animals. We work with partners who share our standards for responsible formulation.
06Can I change or cancel an order?
Contact us as soon as possible. We can usually help before an order enters dispatch, but cannot edit parcels already in transit.
Our care team is one email away.
Ask us anything